Support centre

Download the installer, run it as administrator, and sign in with the credentials we issue. It wants a Windows PC that stays on, because the console keeps recording while it is running.

Your groups are listed down the left of Dispatcher. Select one to see its radios: grey means offline, a green border means the radio is on this group, and an orange border means it is on another one. Two filters show only the online users, or online users by group. To find a radio, open the three dots next to its name and choose Real-time location; Real-time tracking follows it live and records the route. Switch between map and satellite view at the top of the map. Satellite is the one worth using when you are checking which building a unit is actually behind.

Groups, users and the map0:00 to 1:04

The push-to-talk button is in the bottom left corner of Dispatcher. Press it with the mouse, or use the space bar on your keyboard. Make sure the dispatcher has been added to every group (see Create and manage talk groups).

Push-to-talk from the console0:28 to 0:35

Open Track and select the radio. Choose the date and a time range, then click Search. Track can show up to three days of tracking data. Press play and an arrow follows the route the radio took, at the playback speed you choose. Useful when a client asks whether anyone was at the back of the property at two in the morning.

Track playback1:04 to 1:40

Open Geofence and give the fence a name. Choose whether to be alerted when a user enters or leaves it, set the time zone, and set the validity period, so the fence can switch itself off when a contract ends. Pick the days and hours it is active and add the users it applies to. Then search for the address, draw the fence as a circle, a square or a custom shape, and click Confirm. Fences can be viewed, edited or deleted later from the geofence list.

Geofences1:40 to 3:47

Open Group management, click Add and name the group. Choose the users who belong in it and click Confirm, and the new group appears in the list. Modify adds or removes users later. Always add the dispatcher to every group. Changes reach the radios over the air, so nobody has to bring a radio in to be reprogrammed.

Groups3:47 to 4:29

Create the account, give it a name you will recognise on the map, and add it to a group. The radio picks it up at the next sign-in. To rename a user later, or change how often its position updates, open the three dots next to the user's name and choose User settings: the name is in the username field and the update rate in the GPS interval field.

Renaming a user and the GPS interval4:29 to 4:48

The patrol screen lists your patrol users, planned routes and patrol points, which are the NFC tags. Select a guard from the user list in the live patrol section, and the status column shows each point as scanned or missed, in real time.

The patrol screen and live patrols0:00 to 0:32

Patrol setup runs in a fixed order, and a pop-up takes you to each next step, so follow the pop-ups. The first is Patrol area: click Add, enter the site name, choose the time zone and region, and use Remark for site details or the physical address. Click Create, then Confirm. Points, routes and schedules all hang off the area, so name it the way the site is named on the contract.

Patrol area0:32 to 1:01

Label each tag so you can tell them apart on site. Scan the tags one at a time with the radio, and wait for the radio's prompt to finish before the next. Then, in Dispatcher, choose the patrol area you just created and click Batch creation: the tags you scanned are listed, the first scanned at the top. Select them all and click Confirm, then double-click each tag's name to give it a clear description.

Scanning and adding NFC tags1:01 to 2:10

Name the route and say whether it is a day or night shift. Choose the patrol area, which assigns its tags to the route, and the radio that will carry the patrol, which is why clear radio names help. Set the start time and the validity period, for example to end on the last day of the client's contract. Then set the rounds: each is a start and end time in which every tag must be scanned, with at least a minute between rounds. Click Confirm and choose the days of the week the patrol runs.

Patrol plan, rounds and days2:10 to 3:58

In the patrol plan, click Notification. Choose which users get an audio alert when a tag has not been scanned, and enter your company's or your client's email address for the reports, which are sent each morning. Leave the format as PDF, and do not set the status to Close, because that switches the plan off. Under Settings in the patrol tab you can also choose how often reports go out (by day, week or month), set a main and a secondary email that receive every report, and change how reports are worded for clients.

Notifications and the report email3:58 to 4:38Patrol settings5:51 to 6:50

Open Patrol result and choose the plan, month and year. Every day the plan was active shows as a red, green or yellow block; open one to download that report or email it again. Report management gives a performance sheet for each user or patrol plan, which you can filter and download. Patrol log lists the tags being scanned, but for what is happening right now, the live patrol screen is the most accurate.

Patrol results, report management and the log4:38 to 5:51

Insert the data SIM we supply, power up, and the radio registers on the platform on its own. If it has not appeared on the console within a minute, check the SIM tray is seated and that the radio has signal, then restart it once.

Charge to full before the shift rather than topping up through it. Talk time and standby differ sharply. A T522A is rated at 13 hours talk and 33 on standby, so a radio that idles most of a shift will outlast one in constant use.

Lithium packs are generally good for more than 400 charge cycles. Once a pack that used to run a full shift starts dying by mid-shift, it has reached the end of its life and wants replacing rather than nursing.

Check the speaker grille for dust first. It is nearly always that. Then confirm the volume is not being limited in the radio's audio profile. If a covert earpiece is fitted, test without it to isolate the fault to the accessory.

Rinse dust off IP-rated bodies rather than blowing it into the seams. Keep the charging contacts clean and dry, clean the housing with a mild detergent rather than a solvent, and replace a swollen battery immediately instead of continuing to charge it.

Use the battery supplied or an Inrico-approved one. Keep loose metal such as keys, jewellery and coins away from the exposed contacts, because bridging them can damage the pack or cause injury.

If the job needs a screen, a camera or NFC patrol, look at the T522A, T310 or IRC380. If it is voice only and budget matters, the T700 and T521 are the value picks. For vehicles, the TM-7 Plus and TM-9 mount properly and run off vehicle power.

Quotations and invoices are valid for 30 days from date of issue, and are inclusive of VAT, so the total on a quotation is the total payable. It is the prices displayed on this website that exclude VAT, which is charged at 15%. Prices can move with exchange rates, so a quote that has expired is worth asking us to refresh rather than assuming.

We can put a tender pack together: the ICASA type-approval certificate for each model quoted, the manufacturer specification sheet, and a formal quotation on our letterhead. Email the tender number and the closing date to sales@inrico.co.za and we will work back from it.

We supply resellers, integrators and security groups nationally, with dealer pricing across the range, ICASA-approved stock held in Germiston, platform licensing and data billed to your account, plus support and training for your team. Send us the company details and what you currently fit.

The radio carries a 12-month warranty; the battery carries 6 months. Physical damage is not covered. A dropped, crushed or water-damaged unit is for the customer's account. Returns are accepted within 7 days of purchase. In either case bring or send the unit to the counter in Dawnview with proof of purchase and we will assess it. Contact us before shipping anything back so we can log it and tell you what to include, which makes the turnaround considerably shorter.

The range is held in Germiston and ships nationally. For fleet quantities, ask us to confirm availability before you commit to a deadline. We would rather tell you the real lead time up front.

The hardware is an outright purchase: you buy the radios and you own them. What recurs is the monthly fee that keeps them working: a licence per radio that covers the platform, the server side and the data the radio uses, with guard patrol added per radio if you need it. We supply our own data SIMs with the radios, so there is nothing for you to arrange separately, and your quotation sets out exactly what the monthly fees come to.

When you buy radios from us, you agree that we may name you as a client and show your company name and logo on this site and in our marketing material. We use them only to show who we supply. We will not use them to suggest you endorse a particular product, and we will not place them alongside anything that misrepresents your business. If you would rather we did not, tell us and we will take it down. Email sales@inrico.co.za and it comes off the site. That applies whether you bought from us before or after this clause was published.

No. A network radio uses the mobile data network instead of a repeater and a licensed frequency, so coverage is wherever there is signal rather than wherever your repeater reaches. That is the whole argument for the technology.

The licence and data fee is charged per radio and covers the platform licence plus the data the radio uses. Guard patrol (the NFC checkpoint and patrol reporting module) is a separate monthly licence per radio, only if you need it. Ask us for a quotation and we will set out the fees for your fleet.

We supply our own data SIMs with the radios, so there is nothing for you to arrange separately.

Yes. The models we stock carry ICASA type approval, and the certificate for each one is downloadable from its product page and from the Support centre.

Yes. Every radio reports GPS position to the Dispatcher console, which shows live positions on a map along with call history and patrol records.

Yes, we ship nationally, or you can collect from our office in Dawnview.